Frequently Asked Questions

What is the best way to learn the WCMS?

The WCMS Administrators encourage WCMS users to explore the Hannon Hill Knowledge Base. The WCMS Guide exists to supplement the Hannon Hill Knowledge Base.

Do you support the IU Web Framework?

The IU Web Framework, created by IU Communications, is not supported by the WCMS Administrators nor Web Services Support. Learn more about IU Web Framework support.

Is the WCMS the IU Web Framework?

The WCMS is a web development environment that generates static files and publishes them to the web server of your choice. The IU Web Framework is a premade site within the WCMS. Users can request an IU Web Framework site for use with the WCMS.

How do I login to the WCMS?

1. Point your browser to https://sites.wcms.iu.edu.

2. Your browser will redirect to the IU CAS Login if you have not recently authenticated through CAS. Enter your IU username and password. See At IU, what is CAS?

3. CAS Login will redirect you to https://sites.wcms.iu.edu upon successful authentication.

Why will my site not publish?

There are several possibilities as to why your site does not publish. The following steps will help you diagnose common site publishing issues.

Check Your Notifications

The WCMS gives a summary of each publishing job in your Notifications. Any publishing errors are displayed here.

1. Navigate to the Dashboard.

2. Click View All Notifications.

3. Select the most recent Publish notification.

Check Transport Configuration

A Transport represents a server to which content publishes. Learn more about Transports on the Hannon Hill Knowledge Base. Test your Transport connectivity by completing the following steps in the WCMS:

1. Navigate to Manage Site > Transports.

2. Right-click the Transport you wish to test.

3. Click Test Connection.

4. Click Start Test.

Check Destination Configuration

A Destination represents the server directory to which content publishes. A Destination requires a correctly configured Transport. Login to your hosting environment and see if your files are publishing to the location defined in your Destination. Learn more about Destinations on the Hannon Hill Knowledge Base. Test your Destination connectivity by completing the following steps in the WCMS:

1. Navigate to Manage Site > Destinations.

2. Right-click the Destination you wish to test.

3. Click Test Connection.

4. Optionally: Select the number of files and size of files to test.

5. Click Start Test.